GENERAL INFORMATION AND SERVICES

CITY CONTACTS 
 

Cashmere City Hall
101 Woodring Street
Cashmere, WA  98815-1034
(509) 782-3513  
(509) 782-2840 FAX 

 

Business Hours – Monday through Friday, 9:00 a.m. to 5:00 p.m. 
 

E-mail mail@cityofcashmere.org 
 

Web Site www.cityofcashmere.org 
 

Mayor –  Gordon Irle 
 

City Council - Donna Wynne
                      Debbie Knutsen
                      Jim Fletcher

                      Donna Wynne

                      Skip Moore
 
 

City Clerk-Treasurer – Kay Jones 
 

Planning/Building Director – Mark Botello
 

Director of Operations – Bob Schmidt
 

Fire Chief – Rob Sweigard – 679-0606 
 

Cashmere City Pool – 782-1300 

 

OTHER AGENCY CONTACTS 

Cashmere Chamber of Commerce - (509) 782-7404
Hours: Tuesday, Wednesday, Thursday 9:00-3:00
President – Patty Davis 
 

Cashmere Library – 782-3314 

 

Chelan County Fairgrounds - (509) 782-3232
 

Chelan County Historical Museum – (509) 782-3230 

 

GENERAL INFORMATION

 

MAYOR-COUNCIL GOVERNMENT (CMC 1.08)
Cashmere is classified as a non-charter code city with a Mayor-Council form of government pursuant to RCW 35A.12.  The city council is the decision-making entity for the City. Council approves all expenditures, payroll, budget, ordinances, policies, etc., for the City.  Five council members are elected for 4-year terms.  City Council meets every 2nd and 4th Monday of the month at 7:00 p.m. in the City Hall council chambers.  Council meetings are open to the public. 
 

CASHMERE VOLUNTEER FIRE DEPARTMENT
Cashmere is served by a volunteer fire department.  The fire station is located at the corner of Cottage Avenue and Woodring Street.  CALL 911 FOR EMERGENCIES, all other business may be handled through City Hall.  Cashmere also has a medical aid unit staffed with trained, volunteer E.M.T. personnel.
 

LAW ENFORCEMENT
The City contracts with the Chelan County Sheriff's Department for police coverage. For police business that is non-emergency please call 667-6851 or CALL 911 FOR EMERGENCIES.

 

VOTER REGISTRATION
Voter registration applications, transfers, and name changes, can be picked up at City Hall.  For information about your current registration call the Chelan County Auditor's office, 667-6800.  A ballot box is available for ballot drop-off at the southwest corner of City Hall.
 

LIBRARY
The Cashmere library is located on the corner of Woodring Street and Elberta Avenue and is administered by the North Central Regional Library District.  It is available to all citizens. Telephone 782-3314.  
 

                   Library hours 

Monday, Wednesday, Friday

9:30 – 5:30

Tuesday & Thursday

11:00 – 7:00

 Saturday

  9:30 – 2:30

 

MISCELLANEOUS CITY REGULATIONS
For the health and safety of the citizens of Cashmere, the following regulations apply:

      Outdoor burning is not allowed within the city limits.  (CMC 8.08.050)

 

      The discharge of firearms is prohibited within the city limits. (CMC 9.90)

 

      Snow removal from sidewalks is the responsibility of the adjacent landowner within 24 hours after snowfall.  It is unlawful to deposit snow in City streets or alleys. (CMC 12.12)

 

      Parking is prohibited on the streets or alleys of Cashmere between the hours of 4:00 a.m. and 7:30 a.m. during the months of November through March, subject to towing and fine.  This is to allow for snow removal. (CMC 10.88)

 

      Overnight parking in City parking lots is prohibited at all times, with the exception of a designated area in the City parking lot on Aplets Way and the library parking lot for residents with no off-street parking.  No vehicle may be parked on any street, alley or right of way for more than 48 hours.  Trailers may not be parked overnight on any city street. (CMC 10.84.040) 

 

       Parking vehicles for sale is prohibited in City parking lots. (CMC 10.76.100)


 ANIMAL CONTROL 
(CMC TITLE 6)
Cashmere has a dog leash law which requires that all dogs within the city limits be licensed and kept under the control and restraint of their owners or a responsible person AT ALL TIMES.
 

 Dog licenses are required for any dog residing in the city, four months of age or older.  Licenses can be obtained at Wenatchee Valley Humane Society after January 1.  Licenses expire every year on February 28.  After March 1 of each year a late fee will apply, with the exception of a new dog to the area.
 

BUILDING PERMITS 
 

BUILDING PERMIT REQUIREMENTS (CMC TITLE 15)

Building permit applications may be submitted at City Hall. 
 

 The information required for a building permit application includes the following:

v  Two sets of structural plans

v  Site plan showing dimensions of property, placement of all buildings on the property, and relationship of building to property lines.

v  Dimensions of all buildings including new construction.

v  Contractor’s name, mailing address, phone number & Washington State Contractor’s license number.

v  Parcel number

v  Legal description

v  Lending Institution or bonding firm name, address and phone number (RCW 19.27.095)


 Building permits are required for -

1.  Any new construction, remodeling or addition that modifies the roof or foundation structure or a bearing wall of the building.  This does not include interior improvements which do not affect the structural integrity of the building such as new flooring, wall coverings, etc.

 2.  Fences - A permit is issued to ensure the builder is aware of zoning requirements. 

 3.  Sprinkler systems - A permit is issued to ensure that the installer places a backflow prevention device between the city water system and the private residence.

 4.  Wood stoves - A permit is issued for new installations or an inspection of any previous installation. 

 5.  Swimming pools, both in-ground and above ground.

             6.  Decks over 30” above ground level or roofed decks.

 7.  Retaining walls over 4’ tall as measured from the bottom of the footing to the top of the wall.

 8.  Installation of propane tanks

 9.  Installation of gas appliances/fireplace logs

10. Installation/decommissioning of underground storage tanks.
11.
Demolition of buildings – Cost of permit calculated by square footage of building. 

 

CASHMERE CEMETERY

Cashmere owns, maintains and operates the cemetery located at Pioneer Avenue and Evergreen Drive.  All arrangements for plots, interments, marker settings and vases must be made through City Hall. Grave markers may also be purchased at City Hall. A publication containing cemetery regulations may be viewed at City Hall.

 

SANITATION/REFUSE PICKUP 

The City Sanitation Department not only handles refuse pickup for the entire city, but also runs a comprehensive recycling program.  Please refer to the recycling section for pickup information and a map of drop off points. 

 

Place your can at the curb no later than 7:00 a.m.

 

HOLIDAY PICKUP SCHEDULE

If your pickup day falls on a holiday it will be collected the next working day, with the exception of Thanksgiving when Thursday’s refuse will be picked up on Wednesday and Friday’s refuse will be picked up on the following Monday.

 The following map shows days of refuse pickup for each section of the city:

 

 

 

 

BRUSH DISPOSAL

 

WEEKLY GRASS CLIPPING PICKUP

Weekly pickup of grass clippings, for a charge, may be arranged by calling City Hall at 782-3513.  Chopped weeds, leaves and flowers will also be picked up, but no woody material will be accepted. Residents provide a 32-gallon can to hold the trimmings, clearly identified on the outside that it is grass and placed near your garbage can pickup area by 7:00 a.m. each Monday.  This service will be provided April through October.
 

MULCHING CENTER (CMC 8.14)
The City maintains a mulching center located on Hagman Road, to the north of Sunset Highway near Michael's Irrigation. The facility is for use by city residents only.   Tickets for use of the Mulching Center are available at City Hall during regular business hours.  The mulching center will be open and supervised on Saturdays from 9:00 a.m. to 11:00 a.m.  The months of operation are April through October.  A fee will be assessed when the City is required to open the mulching center other than the specified hours of operation.
 

The following items are not allowed to be deposited at the mulching center:  rocks, sod, plastic, lumber, garbage, metal, branches over 10” diameter.
 

 There is a maximum $1000 fine for depositing materials other than allowed at the center.

 SEMI-ANNUAL BRUSH PICKUP
The City schedules a brush pickup in the spring and fall, usually in April and November.    Residents are required to sign up in person or by phone for brush pickup in advance.  Only residents who have signed up in advance will receive the service.  Notification of pickup dates will be printed in the message area of the utility bill.  A minimum charge will be assessed on each household using this service.  An additional fee will be charged for anyone requesting brush pickup after the deadline, usually the Friday before removal begins.

Pile your brush and trimmings on your property next to the street during the scheduled week.   For the protection of the chipper,  it is very important that no rocks, dirt, bricks, concrete, lumber, plastic or any material other than brush, tree trimmings, leaves or grass be placed in the brush pile for pickup.  Materials other than brush will not be picked up by City crews to avoid contamination of materials and damage to machinery.
 

 SPECIAL BRUSH PICKUP
Special brush pickup is available to city residents for an additional fee.  A minimum charge plus a special pickup fee is assessed for use of this service. 
 

RECYCLING 

The City of Cashmere strongly promotes recycling.  The City of Cashmere has a truck that is designed specifically for the purpose of collecting recyclable items.  The truck has five compartments that can be dumped separately.  

The City also provides a drop-off point for recycling materials.  The recycle center is located at the west end of River Street, and is open noon to 2:00 weekdays and 11:30 to 1:00 Saturday.
 

Place recyclable items next to your refuse cans and the truck will pick them up every other week on your regular refuse collection day. (See recycle calendar) There is no charge for this service.  If it is raining or snowing, please hold your recyclable items until the next regular pickup day.  Wet items are not marketable. 

RECYCLE SCHEDULE  

SCHEDULE:  Please transport to curbside by 7:00 a.m. on your normal refuse pickup day, during the weeks highlighted on the following calendar.

 

 

 

 RECYCLE PREPARATION
 

Newspaper: Dry Newspaper only. 

Corrugated Cardboard: (Look for wavy layer)  NO waxed cardboard or pizza boxes. 
Break down flat & keep dry. 

Mixed paper/Magazines: Magazines and chipboard – (single layer cardboard), cereal boxes
(remove inside packaging), chipboard 6-pack holders, scrap or waste paper, junk mail, computer
paper, etc.

        Clean: Please NO soiled tissue or napkins, greasy pizza boxes or waxed cardboard.
         Break down flat & keep dry. 

Aluminum Cans: Cans are the only aluminum we collect. 

Tin Cans: Rinse clean, labels okay. 

#1 Plastic: Liter, and 2 liter soda bottles, water bottles. Screw top only, transparent plastic.
Discard caps

#2 Plastic: Milk jugs, etc. Screw top only.  Rinse and discard caps. No colored or white plastic.
     NO
  oil containers of any kind (cooking or engine) 

Office paper:  White paper only.

 

UNUSABLE ITEMS FOR RECYCLING

Items we CANNOT recycle.

            #2 Plastic oil and chemical bottles.                                                 Styrofoam of ANY KIND
           #2 Plastic tubs. (Margarine tubs, etc.)                                                Plastic Toys, sleds, etc.
                      Dry cell batteries                                                                  Plastic #’s 3, 4, 5, 6, 7
          Wet or soiled paper, napkins, tissues, etc.                                          Oil/Chemical containers
               Plastic-coated milk/juice cartons                                                      (engine or cooking)
                        Pizza Boxes  
                                                                     Glass bottles and jars

 THANK YOU FOR RECYCLING!!

 

CITY PARKS AND RECREATION
 

The City of Cashmere owns and maintains seven city parks at the following locations:


Airport Park (Mini Park)
From the early 1990’s and until 2008 this .48 acre park has been used as a local community garden by residents of Fisher Street.  The park is generally flat with turf and shade trees.

 Ardeta Park (Mini Park)

This tiny park is an oasis in the center of Cashmere.  The City Christmas tree is located in Ardeta Park.  In the early 1960’s the Ardeta Jr. Women’s Club began a campaign to acquire a rundown service station and convert the property located at the corner of Cottage Avenue and Aplets Way “for a spot of beauty in downtown Cashmere”.  The Club obtained an option to purchase the property for $4,500 and raised the funds needed through donations.  The Club also removed the old buildings and equipment.  By 1967, the Club completed their goal and dedicated the park to the City.
 

 Railroad Park (Mini Park)

Railroad Park is a .25 acre parcel located next to the Burlington Northern Santa Fe railroad tracks across from Liberty Orchards Aplets & Cotlets at the corner of Mission and Aplets Way.  Cashmere’s Federated Women’s Club founded the park and provides ongoing landscaping assistance.  The City cooperates with the club by leasing the property from Burlington Northern railroad and provides some maintenance.  The club also provided three (3) picnic tables.  
 

 River Street Park (Mini Park)

This is a small .68 acre mini park located on River Street. The old City Hall was located on this site until it was torn down in the late 1990s.  The site features mature trees and picnic tables. 
 

Cottage Avenue Park (Neighborhood Park)

Cottage Avenue Park is a small .76 acre neighborhood park located on Cottage Avenue between Parkhill Street and Vine Street.  In 1919 Mr. E.C. Long donated to the Town of Cashmere three quarters of an acre from his orchard for the purpose of forming a park.  During the 1920’s and 1930’s the park had a small bandstand where a “Town Band” performed weekly concerts.  The park helps to establish an aesthetic quality for Cottage Avenue and is an important area in the Tree City Program.  The park features children’s play equipment and picnic tables.
 

 Simpson Park (Neighborhood Park)

Simpson Park is a 4.82 acre park that is located on Pioneer Avenue between Chapel Street and Tigner Road.  In his last will and testament, Mr. O.G. France left to the “Citizens of Cashmere” property to be used for public recreation.  To clarify the bequest, the Superior Court ruled in 1947 that the Town of Cashmere would be vested with the title to the property “in trust” for the purposes of providing recreation.  The original name of the park was “Cashmere Play Grounds”.  The park features a small playground, picnic tables, gravel parking, and two (2) softball fields which are maintained by Cashmere School District.
 

 Riverside Park (Community Park)

This 7.32 acre park was opened in 1987 and is the centerpiece of the park system.  It is a popular destination for rafters and hosts a number of special events ranging from Founders Days to the Farmers Market and soccer events.  It features a multi-use soccer and softball field, open space, play equipment, sand volleyball court, picnic area, parking, Riverside Trail access and boat ramp access to the Wenatchee River.  Picnic tables were installed in 1996 by donation from the Cashmere Lions Club.  The softball backstop was donated by Mission Creek Community Club and constructed as an Eagle Scout project, and the playground equipment was purchased in 1997 with a grant from Cashmere/Douglas Community Network and Together! for Drug Free Youth.
 

 The City accepts reservations for the picnic area at the east end of the park.  Applications are available at City Hall.  A non-refundable application fee and a fully-refundable cleaning deposit are required.

 The Cashmere Riverside Center is also located in Riverside Park.  This 8000 square foot facility is available for rent to individuals, groups and organizations by calling (509)782-2178.
 

 Riverside Trail - The first segment of the Riverside trail extends from Aplets Way, through Riverside Park and ends at North Douglas Street.  This is a primary trail that when completed will extend approximately 20 miles from Leavenworth, through Riverside Park to Wenatchee.   The project is included in both the City of Wenatchee and Leavenworth’s Comprehensive Plan and Chelan County’s Parks and Recreation Comprehensive Plan.  The Chelan Douglas Land Trust is working to assist in the development of the project.
 

 Cashmere Water Park (Recreational)

Cashmere’s swimming pool was built for the purpose of offering area residents a safe alternative to swimming in the Wenatchee River.  Over many years that role has expanded to become a place where children learn to swim and have fun with their friends.  Easy access to the pool allows children to frequently attend as they can get to the pool by walking or bicycling. 
 

 The first community “pool” was established in the 1920’s.  In 1936 improvements were made by building a concrete pool and a bathhouse.  A water filtering system was installed in 1950.  The present bathhouse was constructed in 1979.  In 2001, Cashmere received a grant from Washington Wildlife and Recreation Coalition to reconstruct the pool.  The project was completed in 2003.
 

 The pool is available for rent for parties during off hours.  Applications are available at the pool office.
 

  Water Park Schedule

Monday ‑ Friday 

6:00‑  8:00

Adult lap swim

 

8:00-10:00

Summer swim team

                             

10:00-12:30

Lessons

 

 12:00- 1:00

Swimnastics

                              

1:00 ‑ 5:00

Open swim

                             

5:00 ‑ 6:00

Adult lap swim

                              

  6:00 ‑ 8:00

Open swim

Saturday & Sunday    

1:00 - 5:00

Open swim

 

5:00 ‑ 6:00

Lap swim             

     

GENERAL UTILITY AND BILLING POLICIES

 

GENERAL
Cashmere provides three utility services - water, wastewater and sanitation.  Water meters are read the last three working days of the month and statements are mailed within the first week of the succeeding month.
  

CONFLICT
In case of conflict between the provisions of any ordinance, rate schedule or special contract and these service regulations, the provisions of the ordinance, rate schedule or special contract shall apply.
 

 APPLICATION AND CONTRACT FOR SERVICE (CMC 13.01.070)
Application for utility service may be made by visiting City Hall.  City Hall staff will assist you in filling out a short application and collect an account service charge. 
 

OWNER OF RENTAL PROPERTIES RESPONSIBILITIES
The owner of all property, including rental property, is ultimately responsible for payment of any utility service provided to the property.  The owner of rental property may sign an agreement authorizing the renter to contract for utility services for single family residences.  The agreement does not, however, absolve the landowner of responsibility for unpaid utility bills after a tenant has moved out.   As a courtesy, the City provides notification of tenant delinquency to the property owner.

 When service is put back into the landowner's name between renters, the landowner shall pay a prorated share of the minimum billing for that month, plus any usage over the prorated minimum gallons.
 

 All utility charges for multi-family dwellings shall be billed to the property owner, not the tenant.  Utility billings for single-family dwellings shall be billed to only one person, whether the owner or tenant.  Duplexes with only one water meter shall be considered multi-family dwellings for the purposes of this section. (CMC 13.01.260)
 

METER READING, BILLING, AND ADJUSTMENTS
Meters are read within the last three working days of the month and statements are mailed within the first week of the succeeding month.  The reading and billing dates may vary as much as five (5) days because of holidays, Saturdays and Sundays. 
 

Access to meters shall be kept clear of permanent obstructions such as dirt, debris, landscaping, rock, etc.  The City may remove such obstructions at the property owner’s expense.
 

In cases where two or more customers receive service during a calendar month, the City Clerk-Treasurer shall prorate the charges per day.  In no case will more than one minimum charge per utility service be charged during one month.

Bills will be mailed to the billing address furnished by the customer, and failure to receive a bill will not release the customer from obligation of payment when due.
 

PAYMENT OF UTILITY BILLS (CMC 13.01.120)
All charges are due by the 17th of the month in which the bills are issued and become delinquent the following business day at which time a penalty will be assessed and delinquency notice issued. If the 17th of the month falls on a non-business day, the bill is due the next business day following the 17th and becomes delinquent the following day. 

·         See “Disconnection of Service for Non-Payment”.   

UTILITY EQUAL PAYMENT PLAN
During the month of May utilities may be set up on an equal payment plan by filling out an application at City Hall.  The equal payments will be calculated by dividing the previous twelve months utility bills for the residence by eleven.  Equal payments are due as detailed above under Payment of Utility Bills. 
 

May of each year will be an adjustment month.  Any overpayment will be applied to the bill for the next year, any underpayment will be due on the regular May due date.  Equal payments for the next year will be adjusted either up or down to reflect the average for the previous year.
 

If at any time, the account becomes more than 30 days past due, the full amount owing becomes due and payable, and the equal payment agreement shall terminate.
 

AUTOMATIC PAYMENT PLAN (RCW 80.28.010)
The City has the capability to automatically debit your utility payment directly from your checking or savings account.  Enrollment forms are available at City Hall.  After enrollment in the plan you will continue to receive your monthly bill as usual.  On the 17th of each month, (or the next working day if the 17th falls on a weekend or holiday) the amount of your bill will be automatically debited from your account and paid to the City.
 

If sufficient funds are not available in the account at the time the payment is due, the payment will be considered delinquent, a late payment penalty will be added, and the return will be treated as an NSF check.  See the returned check policy in this section.  If an automatic payment NSF is received two times during a twelve-month period, the customer will be withdrawn from the Automatic Payment Plan.
 

DELINQUENCY NOTICE (CMC 13.01.120)
If a bill is not paid by 5:00 p.m. on the due date, there will be a delinquency notice prepared, which will be sent by mail to the customer, for the amount past due plus an administration fee.  If the customer is a renter, a notice will also be mailed to the property owner. 


DISCONNECTION OF SERVICE FOR NON-PAYMENT
(CMC 13.01.120)
When utility payment has not been received by 5:00 p.m. on the last working day of the month, City personnel will place a door hanger on the premises the morning of the next working day stating the following:

 

Non-payment Notification Fee

A non-payment notification fee has been added to the account, and

If payment in full is not received in City Hall office by 10:00 a.m. the following morning the service will be disconnected and an additional reconnection fee will be added.

Drop box may be used in this instance only to avoid disconnection.

The non-payment notification fee is due and payable after 5:00 p.m. on the last working day of the month regardless of receipt of notification.
 

If payment has not been received by 10:00 a.m. the following morning City personnel will disconnect utility service and leave a door hanger with the following information:

 

Disconnection Notice Doorhanger

Amount due including an additional reconnection fee.

If reconnection is to be performed after 3:00 p.m. an after-hours reconnection fee will be charged.


The reconnection fee is payable after 10:00 a.m. regardless of whether or not disconnection has been performed. 
 

 RETURNED CHECKS
There will be a returned check fee for all checks returned to the City for non-sufficient funds or account closed.  The customer will be notified by telephone or mail of receipt of a returned check, at which time the customer must make arrangements with the City Clerk-Treasurer to pay the amount of the check plus the returned check fee in cash.  Failure to make satisfactory arrangements for payment of the returned check will result in disconnection of the service for which the check was originally written. 
 

The City shall require cash payment of utility or other billings after receipt by the City of three returned checks in a 24-month period.
 

CUSTOMER RIGHTS
The City shall enclose with each delinquency notice, details of the City's credit and disconnection policies and the customer's rights including:

Informal Conference: The customer's right to an informal conference to discuss a disputed bill or inability to pay their bill. The customer may appear in person at City Hall, or may confer by telephone at (509) 782-3513 during normal business hours (9:00 a.m. to 5:00 p.m., Monday through Friday).

The customer may be represented by counsel of his/her own choosing.  The customer shall be entitled to present his/her position to the Clerk-Treasurer.  The City shall advise the customer of the reasons for the City's determination.
 

Disputed Bills: A customer who disputes the amount of his/her bill, shall have the right to an informal conference with the City Clerk-Treasurer prior to the date shown on the disconnection notice.  The Clerk-Treasurer shall review the amount of the disputed bill and may adjust it if it is found to be in error.
 

Appeal: If the customer is not satisfied with the deter­mination of the Clerk-Treasurer concerning his/her request for adjustment of a disputed bill, the customer shall have the right of appeal to the Cashmere City Council.  The customer shall give notice to the City Clerk-Treasurer of his or her request for appeal.  The Clerk-Treasurer shall place the appeal on the earliest possible council meeting agenda.  The customer may appear in person before the Council or appeal in writing to the City Council.

Specific Rights: The customer has the right to inspect City records regarding customer's account during regular City business hours; to present independent evidence to the Clerk-Treasurer; and to be represented by an attorney, or other agent.

APPEALS OF HIGH USAGE WATER BILLS DUE TO LEAKS
When abnormally high usage is determined by the City Water Department to be due to a leak, a significantly high billing may be appealed to the City Clerk-Treasurer provided the leak was not caused by the intentional act of the utility customer or his agents or employees. 
 

Significantly high means the water portion of the utility billing is over $100 more than the ordinary billing for that month according to the billing history for the account. The Clerk-Treasurer or designee may agree to limit the affected billing to not more than the historical billing for the month in question plus ten percent of the total actual metered water billing amount.  Such appeals may only be made for the first month’s billing that is significantly high as a result of the leak. 

If billing relief is granted, the customer shall be responsible for documentation to the city, in the form of a receipt or City inspection, that the leak has been repaired within 30 days of the first significantly high billing resulting from the leak.  Failure to repair the leak and provide the required documentation within 30 days will result in the entire bill, plus all applicable penalties, becoming due and payable to the City.
 

DEFERRED PAYMENT PROGRAM
A customer who is unable to pay the full amount of his or her bill due to financial difficulties shall have the right to request payment deferment for a specified amount of time.
 

The customer shall complete a “Deferred Payment Application” form.  Deferred payments may be requested only once per quarter.  Deferred payments must be approved by the Clerk-Treasurer.  Permission to defer payment must be received from the property owner before a deferred payment agreement will be entered into by the City.
 

The Clerk-Treasurer shall make every effort to arrange a reasonable and feasible payment program for a customer with financial difficulties making it impossible to pay the full amount of the bill. 
 

CONNECTION AND DISCONNECTION OF SERVICE
The disconnection of service for any cause shall not release the customer from the obligation to pay for services received or amounts specified in the City's service regulations or any written contract with the customer.  The City shall not be liable for injury, loss or damage resulting from disconnection.
 

CHANGE OF OCCUPANCY
When a change of occupancy or of legal responsibility takes place on any premises being served by the City, notice of such change shall be given at the City Hall within a reasonable time prior to such change.  The outgoing customer may be held responsible for all service supplied until such notice has been received by the City.
 

SERVICE CHARGES (CMC 13.01.070 C)
 

Account Service Charge: An account service charge is to be collected when processing each service application, for each new account.

After Hours Connection/Callout Charge
Public works department hours are 7:00 a.m. to 3:30 p.m.  There will be an additional charge, which shall include the account service charge, for connection of service or other calls that require public works personnel attention after 3:00 p.m.

Reconnection Charge
Whenever service has been disconnected for non‑compliance with the City's service regulations, for non‑payment or for fraudulent use, the service will not be restored until the situation requiring such action has been corrected to the satisfaction of the City.  The customer shall be advised that there will be a reconnection charge for service reconnected before 3:00 p.m., and an additional charge for holiday or after-hours reconnection. 
 

TRANSFER OF PREVIOUSLY UNPAID ACCOUNTS
The City may transfer to an existing or new service account any unpaid charges for service previously furnished to the same customer at any location in the City's service area.   The City may permit arrangements for payment of such transferred balance under the guidelines and procedures of the Section entitled "Deferred Payment Program".  The City may apply any payment received from the customer toward the customer's transferred balance.

 

RATE DISCOUNT FOR LOW-INCOME SENIORS AND DISABLED (CMC 13.20)
A rate discount is available to qualifying low-income seniors 62 years and older and low income disabled authorized in State of Washington RCW 74.38.070.  The rate discount will not exceed the amount of the monthly bill and will be applied to one account only.  To qualify for the discount applicants must provide satisfactory proof of the following:
 

     Low Income Seniors

1.    Total household income of less than 40% of the state median income for the size of the family. RCW 74.38.020 (6). 

2.    Ownership or occupancy of property being served utilities within the City’s service area.

3.    Utility service must be contracted by a person qualifying for the discount.
 

     Low Income Disabled

1.    Physical disability prior to application as defined in State of Washington R.C.W. 46.16.381 (1) (a) through (g) qualifying for special parking privileges or a blind person as defined in R.C.W. 74.18.020(4).

2.    Household income less than 40% of the state median income for the size of the family. RCW 74.38.020 (6). 

3.    Ownership or occupancy of property being served utilities within the City's service area.

4.    Utility service must be contracted by the disabled person requesting the discount. 

 

FROZEN PIPES (CMC 13.10.050)
Each winter season, the City will install meter frost protection material in each customer meter box

If pipes freeze between the meter box and water main, the City will thaw the frozen pipe, at its expense, one time only.  Tenants will be informed to leave water running to avoid freezing again.

If a pipe freezes between the meter box and the home, business, industry, or other point of use, the customer shall thaw the pipe at his/her expense.  The City will not thaw interior piping because of the risk of fire.  If the customer elects to thaw his/her piping, he/she shall inform the City Water Department and Chelan County P.U.D. so that measures can be taken to prevent fire.
 

FIRE HYDRANTS
 

Obstruction Prohibited (CMC 13.10.220)
It is unlawful for any person to obstruct or hinder the access to any fire hydrant. 
 

Unauthorized Use Prohibited (CMC 13.10.230)
It is unlawful for all unauthorized persons to open any fire hydrant or attempt to draw water therefrom or willfully or carelessly injure the same.

 

MANUFACTURED HOME PARKS
Pursuant to Washington State Law and the City of Cashmere Comprehensive Land Use Plan, manufactured homes shall be designated as single family dwellings.  Each manufactured home shall be charged the single family rate for water and wastewater. 
 

Vacant Spaces

Credit shall be given for vacant spaces upon presentation of the required documentation.  Charges will be prorated per half month.  If a space becomes vacant on or before the 15th of the month, half the normal wastewater rate will be charged for that space; if the space becomes vacant after the 15th of the month no credit will be given for that month.  There will be no reduction in rate if a home is removed and replaced in the same month.  Rate reductions shall begin the month the space becomes vacant or upon notification, whichever is later.  An account service charge shall be paid each time a change is requested.
 

A penalty of double the wastewater bill for that space times the number of months not billed shall be charged when a home is replaced and the City is not notified within the required time limit.
 

          Required Documentation

1.    Rate Reduction

Proof of vacant space in the form of a photograph or other acceptable evidence of vacancy, and

Affidavit signed by the park owner.
 

2.    Replacement of home

Notification within 10 working days of re-occupation

Copy of building permit or other City-approved verification of date of placement

MISCELLANEOUS BILLS

The City bills for services, materials and labor that cannot be added to a utility bill.

Miscellaneous bills under $500.00 are due and payable when issued.  For miscellaneous bills over $500.00, monthly payments may be arranged by signing a time payment agreement.  A finance charge, compounded monthly, will be charged on balances of $50.00 or more.
 

Late Payments
Payments are due and payable on the last working day of the month in which the statement is issued.  Bills not paid by 5:00 p.m. on the date due are subject to a late payment penalty.
 

Payment default
Payments over 30 days past due will be considered in default.  In the case of water/wastewater service repairs, failure to pay an invoice in a timely manner or neglecting monthly payments will result in disconnection of the service for which the invoice was presented, and/or a utility lien on the property.  Cemetery plots may be repossessed upon default of payments, and payments received prior to default shall be retained by the City as liquidated damages.  All other bills may be turned over to a collection agency upon default.
       

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Revised: Tuesday, March 09, 2010.

   


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  Designed in FrontPage 2002. Contact the Webmaster
Copyright © 2001 [Clear Focus, Inc.] All rights reserved.
Revised: Tuesday, March 09, 2010.